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Privacy Policy

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1. Overview

Welcome to Bap!'s Privacy Policy. This Policy explains how we collect, use, and protect your information when you use our services. By using our services, you agree to the practices described in this Policy. If you have any questions, please contact us at [email protected].

2. Control Over Your Information

We want you to be in control of your information. We provide you with a range of tools, including:

  • Access and update your information. You can access and edit most of your basic account information directly within your account settings.
  • Request data deletion. You have the right to request the deletion of your account and associated personal data at any time by contacting us at [email protected].
  • Download your data. You can request a copy of your personal data in a readable format (such as JSON or CSV) by emailing us at [email protected]. We will process and fulfill your request within 30 days.
  • Opt out of marketing messages. You may unsubscribe from promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any marketing communication.
  • Manage device permissions. You can adjust device permissions (such as location or notifications) at any time through your device settings, though certain features may not function properly without them.

3. Information We Collect

We collect information you provide directly to us, information generated automatically when you use our services, and information from third-party sources.

Information You Provide Directly

When you create an account or interact with our platform as a customer or service provider (e.g., barber, landscaper, product/service provider, or client), you provide us with information such as your name, email address, phone number, and account credentials. Depending on how you use our services, you may also provide:

  • User Content & Portfolio Media: Photos, images, business descriptions, listed products/services, pricing, and portfolio showcases you upload to your profile or listings.
  • Booking & Service Details: Appointment schedules, service locations, special requests, appointment details, and booking history.
  • Reviews & Messages: Ratings, reviews, direct messages, and communications between clients and service providers.
  • Payment Information: Payment details, bank payout details, or transaction histories, which are processed securely by our third-party payment partners.

Information We Generate Automatically

When you use our services, we automatically collect certain technical and usage data, including:

  • Usage Data: How you interact with features, search for products or services, and navigate our platform.
  • Device & Log Data: Hardware model, operating system, browser type, IP address, access times, pages viewed, and unique device identifiers.
  • Location Information: General location derived from your IP address. If you grant permission via your device settings, we may also collect precise or coarse location data (such as GPS coordinates) to help connect clients with nearby service providers or assist with further app funcationality including product or service routing and delivery.

Data We Receive From Others

We may receive information about you from third parties and other users, such as:

  • Other Users: Information provided by other users, such as when a client provides a service address for a booking (or vice versa), or when a customer leaves a review and rating for a service provider.
  • Authentication & Social Sign-In: Details provided by third-party services if you choose to register or log in using external accounts (e.g., Google or Apple).
  • Partners & Service Providers: Information from analytics providers, payment processors, and fraud-prevention partners.

4. How We Use Information

We use the information we collect to:

  • Operate, Deliver Services: Provide, operate, and maintain our features/services, process transactions, and send related confirmations.
  • Provide Business Insights & Analytics: Generate reporting, appointment trends, and performance metrics (such as peak booking times, service popularity, and client activity) for service providers and paid account holders.
  • Personalize Experience: Customize your experience, remember your preferences, and display relevant content or local recommendations.
  • Communication: Send transactional updates, support responses, and promotional communications (where permitted).
  • Improve Platform Performance: Analyze system performance and usage trends to improve app functionality and user experience.
  • Security & Compliance: Detect, prevent, and address fraud, unauthorized access, or illegal activity, and satisfy legal obligations.

5. How We Share Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers. We share data with trusted third-party vendors who process information on our behalf, such as payment processors, analytics providers, and cloud infrastructure partners.
  • Legal Requirements. We may disclose information when required by law, court order, or governmental authority, or to protect the rights, property, or safety of our users or the public.
  • Business Transfers. In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the successor entity.
  • With Your Consent. We may share your information in other ways when you explicitly direct or authorize us to do so.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to operate our services, remember your preferences, and understand how our services are used. You can control cookie settings through your browser; however, disabling certain cookies may affect the availability or functionality of our services.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide our services. You may request deletion of your account and data at any time. Certain information may be retained for longer periods as required by law, for fraud prevention, or for other legitimate business purposes described in this Policy.

8. Security

We implement reasonable technical and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for a general audience and are not directed to children. We do not knowingly collect personal information from children under the age of 13 (or under the minimum age threshold required by law in your jurisdiction).

If you believe we have inadvertently collected personal data from a child under this age limit, please contact us immediately at [email protected], and we will take prompt steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, provide additional notice such as an in-app notification or email. We encourage you to review this Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at [email protected].